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I really cannot understand how Microsoft Outlook became the juggernaut that it is. It sucks. It has always sucked. The New Outlook now sucks even harder, but sucks with a more cheerful looking UI.
I'm still getting punched in the face, but at least the person punching me is wearing a t-shirt with a smiley face on it.
I've read somewhere that a key to understanding Apple under Steve Jobs is that Apple really only had one customer... Steve.
Similarly, it feels like #Microsoft only has one customer and it's Bob in accounting who uses Excel as a word processor because it's already open.